Problem Analysis Tools and Techniques
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Video Introduction from Paul Sloane (2:12)
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Course contents, fundamentals of RCA, Fishbone Diagrams (12:36)
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An Early Example - John Snow and the Pump Handle (5:33)
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Problem Analysis Methods - Five Whys, Why, Why? and Lotus Blossom (10:17)
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Problem Analysis Activity (7:14)
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How to run a problem analysis meeting, Six Serving Men, When to use the methods (14:26)
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Six Serving Men Article
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Quiz
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SWOT Analysis (17:53)
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Force Field Analysis (12:19)
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Summary and Contact details (2:22)
